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Grace Point Housing Solutions, LLC
Effective Date: June 11, 2025

 

Welcome to Grace Point Housing Solutions, LLC (“we,” “our,” or “us”). Your trust is important to us, and we are committed to transparency in how we operate. This page contains our key legal policies:

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Privacy Policy

Terms of Use

Refund & Payment Policy

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By using our website, tenant portal, or services, you agree to the terms outlined below.

 

Privacy Policy

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We respect your privacy and comply with applicable federal and state privacy laws, including the Fair Credit Reporting Act (FCRA) and any relevant housing regulations.

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1. Information We Collect

 

A. Personal Information

• Name, date of birth, Social Security number, driver’s license or

• ID number

• Contact details (address, phone, email)

• Employment, income, and rental history

• Names and ages of household members

• Emergency contacts

 

B. Financial Information

• Bank account details for payments and deposits

• Payment history and transaction records

• Credit report information (with your written consent)

 

C. Technical Information

• IP address, browser type, device type, operating system

• Website usage data collected via cookies and analytics tools

 

D. Optional Information

• Maintenance request details

• Tenant feedback or survey responses

 

2. How We Use Your Information

 

We use your information to:

 

• Process rental applications and verify identity

• Conduct credit, background, and eviction checks

• Draft and manage lease agreements

• Process rent and deposit payments

• Respond to maintenance requests

• Comply with federal, state, and local laws (e.g., Section 8 requirements)

• Improve tenant experience through service updates and communication

 

 

3. How We Share Your Information

 

We never sell your data. We share only when:

 

• Service Providers: Payment processors, background check agencies, property maintenance contractors (only as necessary)

• Legal Compliance: When required by law, court order, or government agency

• Business Transfers: In the event of a merger, sale, or acquisition, where new ownership continues operations

 

4. Data Security

 

We implement physical, administrative, and technical safeguards such as:

 

• Encrypted payment processing

• Limited internal access to sensitive information

• Regular security audits

 

5. Cookies

 

We use cookies for:

 

• Login session management

• Website performance tracking

• Remembering user preferences

• You may disable cookies, but some features may not function properly.

 

6. Your Rights

 

You may:

 

• Request a copy of your stored personal data

• Request corrections to inaccurate information

• Request deletion (subject to lease and legal retention requirements)

• Withdraw consent for certain data uses

 

 

Terms of Use

 

These Terms govern use of our website, tenant portal, and related services.

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1.Eligibility

 

You must:

 

• Be at least 18 years old

• Have the legal capacity to enter into agreements

• Provide truthful and accurate information

 

2. Permitted Use

 

You agree not to:

 

• Post unlawful or abusive content on our platforms

• Use our site to harass, defraud, or harm others

• Interfere with security features or network operations

 

3. Rental Applications

 

By submitting an application, you:

 

• Authorize background, credit, rental history, and employment checks

• Understand application fees are non-refundable

• Acknowledge that providing false or misleading information may result in denial or eviction

 

4. Payments

 

You agree to pay all fees, rent, and deposits as outlined in your lease

Late fees apply as specified in your rental agreement

We may suspend portal access for repeated failed payments

 

5. Intellectual Property

 

All website and portal content is owned by Grace Point Housing Solutions, LLC. Unauthorized reproduction or distribution is prohibited.

 

6. Disclaimers

 

We do not guarantee uninterrupted access to our services and are not responsible for:

 

• Internet outages

• Third-party system failures

• Tenant disputes unrelated to our operations

 

7. Limitation of Liability

 

Our liability for any claim is limited to the amount you paid for the service in question.

 

8. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims arising from your violation of these Terms.

 

9. Termination

We may suspend or terminate your account for violations of these Terms or applicable laws.

 

10. Governing Law

These Terms are governed by North Carolina law.

 

 

Refund & Payment Policy

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This policy applies to all payments made to Grace Point Housing Solutions, LLC.

 

1. Application Fees

• Non-refundable

• Covers processing and screening costs regardless of outcome

 

2. Security Deposits

 

• Refundable per lease agreement and North Carolina landlord-tenant law

• May be reduced for unpaid rent, damages beyond normal wear, or lease violations

• Processed within 30 days of move-out and return of keys

 

3. Rent Payments

•Due on the date specified in your lease

• Accepted payment methods include credit/debit cards, ACH bank transfer, PayPal, money orders, or certified funds

• Late payments incur fees per your lease agreement

 

4. Other Fees

• Pet fees

• key replacement fees

•certain service charges are non-refundable unless otherwise stated in writing

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5. Over Payments

• Applied as a credit to future rent or refunded upon request

• Refund requests processed within 14 business days

 

6. Payment Disputes

• Must be reported within 7 days of the transaction

• False disputes or charge-backs may lead to legal action

 

7. No Refunds After Services Rendered

•Once a lease is executed or maintenance is completed, related payments are non-refundable.

 

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